(716) 220-8943 support@716techsupport.com Get Help Now
Personal & Home Tech Support - Buffalo, NY

Real Person.
Real Help. No Jargon.

One-on-one tech support for you, your family, and your home

Slow computer, WiFi that keeps dropping, a printer that won't cooperate, a new TV or smart speaker you can't get working - I help with all of it. In person or remote, patient explanations included, billed at a flat hourly rate - and if I can't find a solution, you don't pay at all.

Get Help Now Call (716) 220-8943
Local Buffalo Technician CCNA Certified 10 Years Experience Flat Hourly Rates No Solution? No Charge
Alexander DeKalb - 716 Tech Support, Buffalo NY

What I Can Help With

If it plugs in, connects to WiFi, or has a screen, there's a good chance I've already fixed one like it.

Every price below is hourly - the rate shown applies to your first hour and to each additional hour the job takes. No sliding scale, no surprise jump after hour one.

No Solution? No Charge - Guaranteed. If I can't find a fix, you don't pay a cent. If I do, you're billed the hourly rate above for the time it took.

Computer Repair & Troubleshooting

From $99/hr

Slow, freezing, crashing, or just acting strange - diagnosis and repair for desktops and laptops.

Virus & Malware Removal

From $119/hr

Pop-ups, hijacked browsers, ransomware scares - cleaned up and locked down so it doesn't come back.

WiFi & Network Setup

From $99/hr

Dead zones, dropped connections, router setup, and home network troubleshooting.

Password & Account Security

From $79/hr

Password manager setup, two-factor authentication, and locking down your accounts the right way.

Data Backup & File Organization

From $79/hr

Automatic backups, cloud storage setup, and getting years of files into a system that makes sense.

New Device Setup

From $99/hr

New computer, phone, or tablet? I'll set it up, transfer your data, and get you comfortable with it.

Printer Setup & Troubleshooting

From $79/hr

Wireless printer setup, driver headaches, and "why won't it print" - solved.

TV & Streaming Setup

From $89/hr

Smart TV setup, streaming apps, and a walkthrough so you're comfortable using it afterward.

Sonos & Smart Home Audio

From $99/hr

Speaker setup, room grouping, and getting your whole-home audio actually working together.

Custom Computer Building

Custom Quote

Parts selection, full builds, and upgrades - for gaming, work, or just a faster machine.

Phone & Email Setup

From $79/hr

Email accounts configured across your devices, spam cleaned up, and phone settings sorted out.

Security Camera & Smart Home Setup

From $99/hr

Cameras, video doorbells, and smart home devices installed and connected to your phone.

One-on-One Tech Training

From $79/hr

Patient, judgment-free walkthroughs at your pace - for any device or app you want to understand better.

Something Else?

Not seeing your issue listed? Ask anyway - most home tech problems are things I've already solved before.

Why People Call Me Instead of the Big Box Store

Same technician every time - not a rotating counter of whoever's on shift.

Local - We Actually Show Up

Buffalo-based, serving Buffalo and the surrounding Western New York area in person or remotely.

Certified and Experienced

10 years of professional IT experience. Cisco CCNA certified, Microsoft AZ-700, CompTIA A+, Network+, and CIOS.

Plain English, No Judgment

I explain what's happening and why - not just what I did. No tech jargon, no condescension.

Honest Pricing

Flat hourly rates, quoted upfront. No Solution? No Charge - if I can't fix it, there's no charge at all.

Simple, Honest Pricing

Flat hourly rates by job type - here's exactly how it works.

1

Tell Me What's Going On

Call, email, or fill out the form below with what's happening. Most issues can be roughly diagnosed over the phone at no cost.

2

Know the Rate Upfront

You'll know the hourly rate for your type of job before I start - no guessing, no vague estimate.

3

Pay Only If I Solve It

If I find a solution, you're billed the hourly rate you were quoted - first hour and every hour after, same rate. If I can't fix it, there's no charge at all. That's the guarantee, every time.

Computer Repair & Troubleshooting From $99/hr
Virus & Malware Removal From $119/hr
WiFi & Network Setup From $99/hr
New Device Setup From $99/hr
Printer Setup & Troubleshooting From $79/hr
Password & Email Setup From $79/hr
TV & Streaming Setup From $89/hr
Smart Home & Camera Installation From $99/hr
Data Backup & Recovery From $79/hr
One-on-One Tech Training From $79/hr
Custom Computer Building Custom Quote

Rate shown covers your first hour and every hour after, at the same price. No Solution? No Charge - guaranteed. Most visits run one to two hours - ask when you book if you want a time estimate.

Get Your Free Quote

Get Help With Your Tech

Tell me what's going on and I'll get back to you to schedule a time - in person or remote.

Get in Touch

Service Area

Buffalo · Cheektowaga · Williamsville
Amherst · Tonawanda · Lancaster
West Seneca · Erie County

Availability

Monday – Friday: 6 – 11:30 PM
Saturday – Sunday: 9 AM – 11:30 PM

No Solution? No Charge - Guaranteed. If I can't fix it, you don't pay. If I do, you're billed the hourly rate you were quoted, nothing more.

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