(716) 220-8943 support@716techsupport.com Free Assessment
Proudly Serving Buffalo & Western New York Since 2025

Your IT Department,
Without Hiring One

Managed IT services for small businesses in Buffalo and Western New York

Enterprise-grade security, monitoring, and support - priced for businesses with 5 to 30 employees. Month-to-month. No long-term contracts. Starting at $80/user/month.

Schedule Free Assessment See Plans & Pricing
CCNA Certified Microsoft AZ-700 10 Years Experience Local Buffalo Technician No Long-Term Contracts
Alexander DeKalb - Owner of 716 Tech Support, Buffalo NY

Sound Familiar?

These are the problems we hear from Buffalo business owners every week.

"I'm the IT person now - and I have a business to run."

When something breaks, it's you who Googles the fix, restarts the server, or calls a nephew who "knows computers." That's not a plan - that's a liability.

"I know ransomware is out there. I don't know if we'd survive it."

One phishing email can encrypt your files, lock your systems, and shut your business down for days. Most small businesses never fully recover. Prevention is the only real answer.

"Our last IT guy took three days to call back."

Waiting for support while your team can't work costs real money. You deserve a committed response time - not a voicemail and a prayer.

24/7
Automated monitoring - every device, every night
< 4 hrs
Guaranteed response time on Business plan
10+ yrs
Professional IT experience, CCNA certified
$0
Cost of your free IT assessment - no obligation

How It Works

Getting started takes one conversation. No commitment, no cost.

1

Free Assessment

We review your current setup - devices, security posture, backups, software - and identify the gaps that put your business at risk.

2

Custom Plan

We recommend the right tier for your team size, budget, and industry. No upselling tools you don't need - just an honest match.

3

We Handle Everything

You focus on running your business. We monitor your systems, handle issues, and keep you protected - every day, automatically.

Schedule Your Free Assessment

Less Than the Cost of One IT Employee -
For Your Entire Team

Most small businesses don't need a full-time IT hire. They need a full-time IT result.

In-House IT Employee 716 Tech Support
Annual Cost $55,000–$70,000 salary + benefits
~$80,000+ all-in with taxes		 From $9,600/year
10 users on Essential plan
Benefits & Taxes +30% overhead - PTO, health insurance, payroll tax Included
Monitoring Hours 40 hrs/week - no nights or weekends 24/7 automated monitoring
Sick Days & Vacation Coverage gaps - no IT when they're out No interruption, ever
Security Expertise One person's knowledge, one set of tools Enterprise-grade stack + CCNA + Microsoft AZ-700
Scales With Your Team Linear cost - more employees = more IT staff Simple per-user pricing, grows with you
Contract Employment law - difficult to exit Month-to-month, 30-day notice
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Simple, Transparent Pricing

Three fully managed plans designed around how much support your business needs. All plans are month-to-month with 30-day cancellation.

Essential
$80/user/mo
Fully protected, fully monitored - business hours support
  • 24/7 automated monitoring and alerting
  • Automated overnight patching - Windows + third-party apps
  • Enterprise endpoint security monitored 24/7
  • Email security and dark web monitoring
  • Security awareness training for your team
  • DNS-layer web filtering
  • Automated daily backups with ransomware protection
  • Asset inventory and hardware tracking
  • Helpdesk: next business day response
  • Microsoft 365 Business Basic tenant management included *
  • Monthly health report + annual business review
Next business day response · Mon–Fri 8am–6pm
After-hours: $175/hr - upgrade to Business for included coverage
Get Started
Most Popular
Business
$120/user/mo
Responsive IT with a real person you can count on
  • Everything in Essential
  • Priority queue - you jump ahead of Essential clients
  • Same-day remote resolution goal for critical issues
  • Proactive monthly check-in on your environment
  • New employee onboarding handled same day
  • Departing employee offboarding same day
  • Microsoft 365 Business Standard tenant management included *
  • Quarterly business review - 45 min video call
4-hour response · Business hours Mon–Fri
1 after-hours incident per quarter included - additional at $175/hr
Get Started
Business Pro
$165/user/mo
Your outsourced IT director - strategic, compliant, always available
  • Everything in Business
  • Extended hours Mon–Fri 8am–8pm
  • Emergency line - direct cell number, answered personally
  • Quarterly on-site visit included
  • Weekly proactive environment review
  • White-glove new employee onboarding same day
  • Account offboarding within 1 hour of request
  • Microsoft 365 Business Premium tenant management - Intune + Defender + Entra ID *
  • Written security policies and incident response plan
  • Cyber insurance support documentation
  • HIPAA/PCI-ready configuration available
  • Annual technology roadmap and budget planning
  • Monthly business review + annual executive briefing
2-hour response · Extended hours + emergency line
After-hours emergencies included - direct cell, answered personally
Get Started

* Microsoft 365 licensing is billed directly by Microsoft at standard rates (Business Basic $7/user, Standard $14/user, Premium $22/user). We manage your tenant, user accounts, security policies, and provide M365 support at no additional charge.

Not Ready for Fully Managed IT?

The Watch plan gives you monitoring, patching, and backup without a helpdesk commitment. Pay hourly when you need support.

Ask About Watch
$35/device/mo
  • 24/7 automated monitoring and alerting
  • Automated patching - Windows + third-party
  • Automated daily backups with ransomware protection
  • DNS-layer web filtering
  • Monthly automated health report
  • No helpdesk - remote support at $175/hr when needed

Most Watch clients upgrade to Essential within 6 months once they experience the value of proactive monitoring.

Add-On Services

Available on any plan. Add what you need without upgrading your entire tier. Project work is billed at $175/hour - we scope every project before work begins so you know the estimated cost upfront. No surprises.

Server Management
+$100/mo
Monitoring and maintenance retainer for on-premise servers. Significant server work billed at standard hourly rate.
Mobile Device Management
+$15/device/mo
Enroll and manage company-owned phones and tablets. Included in Business Pro via Microsoft Intune.
On-Site Support Visit
$175/hr (1hr min)
Scheduled on-site support for any plan tier. Travel within Erie County included.
Cloud Setup & Configuration
$175/hr
From Microsoft 365 tenant setup to full Azure cloud deployments - cloud servers, virtual machines, cloud storage, hybrid environments, SharePoint, Entra ID, and cloud migrations. If you're moving infrastructure off-premise or building in the cloud for the first time, we design and configure it right.
Business Process Automation
$175/hr
Automate repetitive workflows using Microsoft Power Automate - approvals, notifications, reporting, and custom scripts that save your team hours every week.
Compliance Documentation
$175/hr
Written security policies, incident response plans, and audit-ready documentation for HIPAA, PCI, and other compliance requirements.

Not sure which plan fits? Schedule a free assessment - we'll tell you exactly what your business needs and why.

Schedule Free Assessment

Why Buffalo Businesses Choose 716 Tech Support

There are plenty of IT companies. Here's what makes the difference.

Local - We Actually Show Up

Buffalo-based, Western New York focused. Serving Cheektowaga, Williamsville, Amherst, Lancaster, Tonawanda, and downtown Buffalo. Not a remote help desk - a local technician who knows your area.

Certified and Experienced

10 years of professional IT experience. Cisco CCNA certified. Microsoft AZ-700 Azure Network Engineer. CompTIA A+, Network+, and CIOS. This isn't a side hustle - it's a career built on technical depth.

No Long-Term Contracts - Ever

Month-to-month on every plan. 30 days notice to cancel, no questions asked. We earn your business every month by doing good work - not by locking you in.

Transparent Pricing

You see the price before you sign anything. No surprise bills, no "we'll quote you after the audit." What you see on this page is what you pay.

Enterprise Security, SMB Price

The same security stack used by companies 10 times your size - enterprise endpoint protection, email security, immutable backups, identity monitoring - priced for a 10-person office.

Committed Response Times in Writing

Every plan has a documented SLA. You know exactly how fast we'll respond before you sign up. No vague promises - a specific commitment you can hold us to.

Cloud & Automation Expertise

Microsoft AZ-700 certified Azure Network Engineer. We design and deploy cloud infrastructure - Azure cloud servers, virtual machines, Microsoft 365 environments, hybrid setups, and cloud migrations. We also build automation that saves your team hours every week using Power Automate and custom scripting.

Who We Work With

We work with small businesses in Buffalo and Western New York with 5 to 30 employees - law firms, medical offices, insurance agencies, accountants, contractors, and professional services businesses who rely on technology every day but don't have dedicated IT staff.

If a ransomware attack or a server failure would cost your business real money and real time - you need more than a break-fix tech you call when things go wrong. You need proactive IT management that prevents problems before they happen.

Serving Buffalo, Cheektowaga, Williamsville, Amherst, Tonawanda, Lancaster, West Seneca, and surrounding Erie County communities.

Schedule Your Free Assessment

Industries We Serve

  • Law Firms
  • Medical & Dental Offices
  • Insurance Agencies
  • Accounting & CPA Firms
  • Contractors & Construction
  • Professional Services
  • Real Estate Offices
  • Healthcare Providers

Meet Alexander DeKalb

Owner & Founder, 716 Tech Support - Buffalo, NY

Alexander DeKalb - Owner of 716 Tech Support

I've spent 10 years in professional IT - from enterprise network infrastructure to small business support. I founded 716 Tech Support because I saw a gap: Buffalo small businesses were either overpaying for corporate MSPs that treated them as low-priority accounts, or relying on a break-fix tech who showed up days later and charged by the hour.

I built this practice around the opposite: a fair monthly price, documented response commitments, enterprise-grade tools scaled to fit a 10-person office, and a local technician who actually picks up the phone.

Professional Certifications

Current Certifications
Cisco CCNA Certification
Cisco CCNA Active
Microsoft Certified: Azure Network Engineer Associate (AZ-700)
Microsoft AZ-700 Azure Network Engineer
Professional Foundation
CompTIA Network+
CompTIA Network+ Previously Certified
CompTIA A+
CompTIA A+ Previously Certified
CompTIA CIOS
CompTIA CIOS Previously Certified
10+ Years Professional IT Experience
Security Specialist Endpoint, Network & Email Protection
Network Expert CCNA - Enterprise & SMB Networks
Microsoft Certified AZ-700 Azure Network Engineer
Cloud & Automation Microsoft 365, Azure, Power Automate

What Happens After You Sign Up

Most clients are fully protected and operational within a week. Here's exactly what to expect.

Day 1

We Deploy Your Security Stack

Endpoint protection, backup, DNS filtering, and monitoring agents are installed on every device - remotely, without interrupting your team's workday.

Week 1

Full IT Audit & Documentation Package

We document your entire IT environment - network diagram, device inventory, cable mapping, vendor contacts, software licenses and renewal dates, and credential vault setup. Most businesses have never had anyone document their IT infrastructure properly. You'll have a complete picture of everything you own, where it lives, and how it's connected. We keep this in our management system so we're never starting from scratch when something needs attention.

During this phase we flag anything worth addressing - a switch sitting on a closet floor, software running years out of date, a single point of failure in your network. These become conversation starters for optional project work, not surprise bills.

Week 1–2

All Devices Enrolled & Verified

Every machine shows green in our monitoring dashboard. Backups are confirmed. First patching cycle runs overnight. We send you a setup confirmation summary.

Month 1

First Monthly Health Report Delivered

You receive an automated report showing patch compliance, backup status, security alerts, and any issues we caught and resolved on your behalf - before they became problems.

Ongoing

Silent Protection, Fast Response

You stop thinking about IT. Monitoring runs 24/7 in the background. Patches apply overnight. Backups verify daily. When something needs attention, we're on it - within your plan's SLA - before you even know there's an issue.

Schedule Your Free Assessment

Common Questions

Answers to what most business owners ask before their first call.

No. All plans are month-to-month with 30 days notice to cancel. We earn your business every month by doing good work - not by locking you into a multi-year agreement you can't exit.

We work alongside existing IT staff all the time. We handle the day-to-day monitoring, patching, and helpdesk so your IT person can focus on projects and strategic work instead of putting out fires.

Our monitoring catches most issues before they affect your team. When something does need attention, your plan's SLA guarantees our response time - in writing, before you sign up. For Business Pro clients, you have a direct emergency line that reaches me personally.

Yes - our tools support Windows, Mac, iOS, and Android. Mixed environments are not a problem.

Yes - all plans include Microsoft 365 tenant management. We handle user accounts, license assignment, security policies, email configuration, and support your team with Office and Teams questions. Your Microsoft 365 license is billed directly by Microsoft at standard rates - we manage it at no additional charge.

We support Google Workspace clients - same monitoring, backup, and security stack. If you're currently on Google and considering a move to Microsoft 365, we can help you evaluate and migrate.

Business Pro clients receive HIPAA-ready configuration, written security policies, and documentation suitable for audits and cyber insurance requirements. Essential and Business clients can add a Compliance Documentation package. Bring it up during your free assessment and we'll walk you through what's required for your industry.

Break-fix support is reactive - you call after the damage is done. Managed IT is proactive - we're monitoring your systems constantly, patching vulnerabilities before attackers find them, backing up your data automatically, and catching problems early. By the time a break-fix tech shows up, you've already lost hours or days of productivity.

Schedule Your Free IT Assessment

No commitment. No cost. We review your environment, identify the gaps, and recommend the right plan for your business.

Get in Touch

Service Area

Buffalo · Cheektowaga · Williamsville
Amherst · Tonawanda · Lancaster
West Seneca · Erie County

Business Hours

Monday – Friday: 8AM – 6PM
After-hours coverage on Business and Pro plans

The assessment is free, takes about 30–45 minutes, and carries zero obligation. Most business owners learn something useful even if they don't sign up.

Request Your Assessment