Professional IT Support You Can Trust

No Charge Unless We Find a Resolution

Expert IT services with detailed explanations, step-by-step documentation, and video demonstrations when applicable. Your technology problems solved with transparency and expertise.

Professional headshot of the owner of 716 Tech Support

Our Services

Comprehensive IT solutions tailored to your needs

Security Services

Comprehensive security solutions for personal and business protection

Personal & Account Security

  • Password manager setup and training
  • Password recovery assistance
  • Two-factor authentication setup
  • Security checkups for all accounts
  • Breach monitoring setup

Device Security

  • Virus, malware, and spyware removal
  • Antivirus installation and configuration
  • VPN setup for secure browsing
  • Secure device disposal

Network Security

  • Home and business network audits
  • Firewall setup and optimization
  • Guest WiFi network separation
  • Security camera system setup

Network & Connectivity

Optimize your network performance and eliminate connectivity issues

  • Router setup and WiFi optimization
  • WiFi troubleshooting and dead zone elimination
  • Smart TV and streaming device setup
  • Printer network connectivity setup

Computer & Device Repair

Hardware and performance solutions to get your devices running smoothly

  • Slow computer diagnostics and tune-ups
  • Hardware upgrades (RAM, SSD, hard drives)
  • Printer troubleshooting and repair
  • Bloatware removal and optimization

Setup & Installation

Professional setup and installation services for all your devices

  • New computer setup and data transfer
  • Software installation and configuration
  • Smart home device installation
  • System migration and setup

Data Management

Secure data backup, recovery, and organization solutions

  • Data backup solutions and recovery
  • File organization and cloud migration
  • Photo and video transfer/organization
  • Cloud storage setup (Google Drive, iCloud, Dropbox)

Training & Support

Personalized tech training and ongoing support

  • One-on-one tech tutoring for seniors or beginners
  • Smartphone and tablet basics
  • Social media and video calling setup
  • Email setup and management

Preventative Maintenance

Regular maintenance to keep your systems running optimally

  • Regular maintenance packages
  • Ongoing system optimization checkups
  • Performance monitoring and tuning
  • Proactive issue prevention

Custom Solutions

Tailored IT solutions for unique requirements

  • Custom workflow automation
  • Specialized software training
  • Business IT consulting
  • Technology planning and strategy

About 716 Tech Support

Professional IT services with a commitment to transparency and results

Our Approach

At 716 Tech Support, we believe in providing transparent, honest IT services. Our unique "no charge unless we find a resolution" guarantee ensures you only pay for successful solutions.

What Makes Us Different

Thorough Documentation

Every service includes a detailed explanation of the issue and resolution steps

Video Demonstrations

When applicable, we provide video guides showing the steps taken to resolve your issue

No Resolution, No Charge

You only pay when we successfully solve your problem

Educational Approach

We teach you along the way so you can handle similar issues in the future

Meet the Owner & Founder

Professional IT expertise with a commitment to integrity

Alexander DeKalb - Owner and Founder of 716 Tech Support

Alexander DeKalb

Owner & Founder, 716 Tech Support

With 10 years of professional IT experience, I founded 716 Tech Support on the principle that technology solutions should be transparent, honest, and effective. I strive to always be fair, honest, and work with integrity, and value doing good work over anything else.

Professional Certifications

Current Certifications
Cisco CCNA Certification
Cisco CCNA Active Certification
Professional Foundation
CompTIA Network+ Certification
CompTIA Network+ Previously Certified
CompTIA A+ Certification
CompTIA A+ Previously Certified
CompTIA CIOS IT Operations Specialist Certification
CompTIA CIOS Previously Certified

These foundational certifications demonstrate comprehensive knowledge across hardware, networking, and IT operations management.

10+ Years Professional IT Experience
Security Specialist Network & Endpoint Protection
Network Expert Enterprise & Home Networks

Pricing & Guarantee

Transparent pricing with our no-resolution, no-charge guarantee

Our Promise

No Charge Unless We Find a Resolution
We're so confident in our ability to solve your IT problems that we only charge when we successfully resolve your issue.

Service Pricing

Diagnostic & Consultation

FREE if we can't resolve your issue

Standard Repairs & Setup

Competitive rates - only charged upon successful completion

Training Sessions

Personalized one-on-one training at affordable hourly rates

Maintenance Packages

Ongoing support plans to keep your systems running smoothly

Contact us for a free consultation and detailed quote for your specific needs.

Get Started Today

Ready to solve your IT problems? Contact us for a free consultation.

Contact Information

Phone

(716) 324-1186

Service Area

Buffalo, NY and surrounding areas

Hours

Monday - Friday: 9AM - 6PM
Saturday: 10AM - 4PM
Emergency support available

Send Us a Message